NHTSA Complaint #11586635 — 2012 FORD EXPLORER

The contact owns a 2012 Ford Explorer. The contact stated while driving 30 MPH, he became aware that the electronic power steering was not functioning properly, and the steering wheel was stiff and required increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 167,000. The VIN was not available.