NHTSA Complaint #11586601 — 2015 KIA SOUL

I recieved a recall notice for my 2015 kia soul via mail earlier this year and made an appointment to have the recall maintenance addressed at the local dealership as directed. After a month and a half the maintenance was completed including a successful pass engine test. Shortly after departing the car had issues accelerating and the check engine light began flashing. I immediately took it back to them. After approx two hours of them working on it more sent me on my way. Again the acceleration issues (limp home mode) and flashing check engine light. To complicate things I had an IID from an OWI two years ago so at this point they require me to be there with the car as they cannot work on it without me. After having to repeatedly take time off work to be there for 6 or 7 "videos" i have the thing removed as I've already lost my 2nd job at this point and cant afford to lose the main one while this is slowly playing out. It has now been over three weeks since KIA has messed up this vehicle and there is no resolution in site. They have yet to really define what is now wrong with the many tests and videos they have sent into coporate or own the issue and have yet to provide any timeframe for resolution. Meanwhile I cant take it to anyone else until they decide if they are fixing it as they SHOULD be as i did not stretegically plan for my engine to fail the day they did the recall maintenance after waiting 1.5 months to even get in. The vehicle should have been towed to their lot and not driven repeatedly on a check engine light blinking as they were having me do however i would be up to thousands of dollars in tows with no guarantee of reimbursement up to 90 days of the "resolution" which we have yet to have any timeframe for. I have called corporate and now it seems the line puts you on silent hold for 12-15 min and disconnects you without ever talking to a human. I have brought this up with the BBB and local attorney general office as well.