NHTSA Complaint #11586353 — 2019 FORD ESCAPE
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11586353 |
| Vehicle | 2019 FORD ESCAPE |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
The cowl part broken in JAN24, dealership replaced. I was told this part hold windshield and protects electrical in vehicle. March 2024, I noticed the seal on bottom of windshield wasn’t against the windshield, buckling in several spots, I contacted Ford customer service, Told to take it back to the dealership. The dealership had to order the part and didn’t have a detailed reason why the part was broken / defective, the dealership could order a new cowl part and install when part comes in.
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