NHTSA Complaint #11586335 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated while driving 20 MPH and depressing the accelerator pedal, the vehicle was pulling back and failed to shift into the intended gear. The contact continuously depressed the accelerator pedal until the vehicle responded. The contact stated that while starting the vehicle the following day, the check engine warning light illuminated. The vehicle was taken to two independent mechanics, where it was diagnosed that the transmission clutch and the TCM needed to be replaced. The vehicle was then taken to the dealer, where the TCM was replaced; however, the failure recurred six days later while driving from a complete stop. Additionally, the contact stated while driving 15 MPH, the message "Transmission Overheating - Stop Vehicle For 5 Minutes" was displayed. The contact veered over to the side of the road and turned off the vehicle. The contact attempted to restart the vehicle after 15 minutes; however, the vehicle failed to restart. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.