NHTSA Complaint #11586167 — 2018 NISSAN LEAF

Our 2018 Nissan Leaf experienced an error message when we tried to start it saying "Warning Service EV System No Power". Mileage: 29,862. It would go into neutral, but not into drive. We called GEICO to have it towed to dealership Leith Nissan on [XXX]. On [XXX], John Day from Leith Nissan called to request permission to install a new 12V battery. I approved the cost of replacing the battery. They said that they were able to drive the car after the 12V battery was replaced. But then they plugged it into the charger, and got an error message "EV System No Power", and they couldn't drive it anymore. Sometime after that there was a thermal event that caused the Power Distribution Module to explode and for soot to pour out of it. These incidents are described by the technician Ryan in these videos [XXX] Nissan indicated that the electric power train is no longer under warranty. Our Q:When did you receive the car? ([XXX] repair order opened [XXX]) When did you first start working on the car? [XXX] When did the thermal event occur? (unsure of occurrence date) When did you replace the 12 volt battery? [XXX] when were you told to replace the high voltage battery? [XXX] when did you replace the high voltage battery? [XXX] Is the replacement high voltage battery a new battery or a used battery? (new battery) Has the replacement high voltage battery been maintained at a charge or is it at 0% charge? And what charge is it at now? (SOC unknown at this time) when were you told the pdm needed to be replaced? ([XXX] after HV battery was installed and further diag was performed) When did you replace the pdm? (not yet completed -- were in process but stopped due to BUS bar bolt discovery) Vehicle was left unattended with no HV warnings with service plug removed but inside vehicle with no cover over port to HV battery. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)