NHTSA Complaint #11585867 — 2019 FORD F-150

The contact owns a 2019 Ford F-150 Commercial Vehicle. The contact stated while the driver was driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond and was jerking significantly. The check engine warning light and other unknown warning lights were illuminated. The driver was able to veer to the side of the road. The contact stated that there was smoke coming from the engine. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the mechanic, where an unknown repair was performed; however, the failure persisted. The vehicle was taken to the dealer, where the contact was informed that there was an excessive amount of transmission fluid inside the vehicle; however, no other failure was found. The contact stated that the vehicle was jerking, and leaking fluid, and there was smoke coming out from underneath the hood. The vehicle was taken to the independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. Additionally, the contact sent work orders and repair bills to the manufacturer. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.