NHTSA Complaint #11585792 — 2023 KIA FORTE

My brand new 2023 Kia Forte LXS (Koa the Kia)'s lower right control arm is completely broken, the rack & pinion inner tie rod end is bent, as well has damage to bottom coverage panel, right side rims scratches and scratched under bumper paint from collapse. In March of 2024, the vehicle completely collapsed on the road, and felt like the car was dangerously floating. By the good grace of God, my children and I made it home safely. I was not aware of how tremendous the damages were, until MaxCare directed me to have a tow company transport my new vehicle to a manufacturer, Ed Voles Kia in Atlanta, GA, where the right tire was completely disconnected from the vehicle. Ed Voyles Kia has had the vehicle since the collapse, and has been inspected with an invoice for future references. The vehicle would make loud popping noises, depending on the steering wheels position while operating the vehicle. I took it upon myself to get the issue checked out in Little Rock, AR at Landers Kia in February 2024, personally thinking it was the brakes (though just purchased). Other than unappealing noises, and a floating feeling while driving, there were no other warnings to anticipate such a grueling tragedy.