NHTSA Complaint #11585687 — 2018 ACURA MDX

FEBRUARY 2024 SEVERAL ISSUES STARTED TO OCCUR WITH MY 2018 ACURA AWD MDX. ON TWO OCCASIONS I TRIED TO START THE VEHICLE, WOULDNT START TILL THE THIRD ATTEMPT. I WAS DRIVING NOT EVEN 25 MILES WHEN THE VEHICLE ACCELERATED. ANOTHER OCCASION I WAS EXITING A PARKING SPOT WHEN THE VEHICLE DECCELERATED, COULDNT PICK UP SPEED ALMOST CRASHED INTO A PARKED VEHICLE. I CALLED ACURA DEALERSHIP TO REPORT CONCERNS. SPOKE TO DONNA TIPTON. SHE CUT ME OFF STATING ACURA DOESNT HAVE THE FUEL PUMP OR CONNECTING ROD IN STOCK CALL BACK IN THE SPRING. I CALLED ACURA CARE TO REPORT WAS GIVEN A CASE NUMBER AND ADVISED TO TAKE MY VEHICLE TO ACURA FOR PRIORITY SERVICE BASED ON THE ISSUES. THE DEALERSHIP GAVE ME THE RUN AROUND FOR OVER A MONTH TRYING TO GET AN APPOINTMENT. IN THE MEANTIME, THE ISSUES WITH THE VEHICLE WORSENED. I CALLED ACURA CARE THEY ADVISED TO CALL THE DEALERSHIP TRYING TO GET A SUPERVISOR. DONNA WOULDNT GET THE MANAGER OR TAKE MY INFORMATION. I CALLED AGAIN [XXX] SPOKE TO SHAWN AND WAS SCHEDULED APRIL [XXX]. MY VEHICLE WAS THERE ALL DAY FOR THEM TO SAY THEY DIDNT EXPERIENCED ANY ISSUES AND THEY HAVE NO CONTROL OVER THE ISSUES IM HAVING OR THE FACT ACURA WON'T HAVE PARTS THE FALL OF 2024. I CANNOT DRIVE A VEHICLE WITH ENGINE ISSUES TILL FALL WITHOUT BEING AT RISK FOR A CRASH, INJURY OR DEATH TO MYSELF OR OTHERS. I NEED MY VEHICLE REPAIRED OR REPLACED IMMEDIATELY. ACURA NEED TO EXPEDITE THIS PROCESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)