NHTSA Complaint #11585677 — 2017 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11585677
Vehicle 2017 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

While driving on a highway at ~60 mph, the check engine light came on (plus other indicator lights) and the car immediately dropped to ~45 mph. ~20 seconds later, while trying to pull into a school parking lot, the hybrid system fault warning came on and the car dropped to ~5-10 mph and then became extremely difficult to control. The car was towed ~80 miles to my home dealership and it was diagnosed as a partially blocked EGR tube. ~1 month later, on the next longer drive I had to make (all other drives were short distances), ~70 miles into the drive, the car started making a knocking sound and then suffered the same failure under the same kind of conditions. This was diagnosed as a failed knock sensor. One week later I tried to drive it a long distance to see if the problem would happen again (but closer to home) and while traveling on an interstate highway the same issue occurred. This time it was diagnosed as oil in the wiring assembly for the just replaced knock sensor. The dealership tried to give me the car back but I demanded that they do a long test drive. It took 4 days to get them to do what I asked and then they had it break down on them in the same way. I'm not 3+ weeks after that and still don't have the car back (now they're planning to replace the EGR assembly and intake manifold). Each breakdown has thrown the P1326 trouble code but Hyundai refuses to admit that the issue may be the engine itself (related to the recall). It took until the 3rd breakdown and a lot of demands to get a loaner vehicle. I don't know if this is the known engine issue, something else or new but don't feel that Hyundai is taking it seriously. If nothing else, the programming that was added to put the car in safe mode and prevent fires is too aggressive and in each case has made the car undrivable in less than 1 mile. I have gotten lucky in all cases that a safe place to stop was nearby but it is not safe to drive in many areas due to lack of safe pull off location

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