NHTSA Complaint #11585519 — 2020 FORD FUSION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11585519
Vehicle	2020 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	April 26, 2024
Date Filed	April 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.

Related Complaints for the 2020 FORD FUSION

Other ELECTRICAL SYSTEM Complaints

#11717716 — February 13, 2026 — "The incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly ...

#11717438 — February 11, 2026 — COMPONENT: ELECTRICAL SYSTEM, ENGINE I HAVE HAD THIS SENSOR THAT MAKES MY CHECK ENGINE LIGHT STAY ON 3 SEPARATE TIM...

#11711625 — January 17, 2026 — I don't know what failed, but my vehicle spontaneously combusted this morning in front of my apartment.and is a total...

#11709990 — January 9, 2026 — I am the second owner on my Ford fusion 2020 SE all-wheel-drive I got the car at 21,000 I had warranty since I had th...

#11705924 — December 18, 2025 — When these problems started it was only 6 months after purchase and I was already having issues with power train malf...

Recent Complaints for the 2020 FORD FUSION

#11717716 — FUEL/PROPULSION SYSTEM — February 13, 2026 — "The incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly ...

#11716377 — SEAT BELTS — February 7, 2026 — The locking mechanism that keeps the seat belt safely locked into place is malfunctioning. I have to ensure the belt ...

#11715575 — ENGINE — February 4, 2026 — Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shift...

#11715575 — UNKNOWN OR OTHER — February 4, 2026 — Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shift...

#11715667 — UNKNOWN OR OTHER — February 4, 2026 — Back up camera, and touch screen go completely out...the whole system will not come back on until vehicle is shut off...