NHTSA Complaint #11585048 — 2017 FORD FUSION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11585048
Vehicle 2017 FORD FUSION
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I purchased this vehicle in late 2017 and immediately experienced an electrical issue that de-charged the battery. It was less than two weeks after my initial purchase. Since then, I have been stranded several times, inconvenienced, and frustrated by the level of service I received at Liccardi Ford in Watchung NJ. I have replaced this battery 4 other times since the initial replacement. This is clearly an electrical defect that NO ONE at Ford wishes to acknowledge. Instead of pouring more money into this vehicle or filing a legal claim, I contact the FORD CUSTOMER RELATIONS LINE (Spoke with someone name William) who failed to be considerate of my particular situation. This has been happening to me as a Ford customer for 7 years!!!!. In that time frame, I replaced the battery 5 times. That is not normal. I would to report that this is a defect and a recallable issues. Ford should have accepted this issue as a recallable defect years ago. Please see this and many other reported electrical issues with the Ford Fusion: [XXX] Any support would be greatly appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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