NHTSA Complaint #11584917 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated while driving 50-55 MPH, the steering wheel locked inadvertently. The message "Transmission Failure" was displayed. The contact veered to the side of the road and turned on the hazard lights. The contact stated that the vehicle continuously lost and regained electrical power independently. The vehicle was towed to an independent mechanic, where the contact was informed that the transmission was malfunctioning, and the contact was referred to the dealer. The vehicle was towed to the dealer, where the TCM was replaced. Additionally, the dealer informed the contact that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 19N08. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 97,069.