NHTSA Complaint #11584570 — 2023 FORD ESCAPE

The contact rented a 2023 Ford Escape. The contact stated that while driving at about 20 MPH and driving over a railroad track, the hood of the vehicle opened abruptly and struck the windshield. The contact lost visibility and went through an intersection before coming to a complete stop. The contact made the rental company aware and was informed that they could not diagnose the issue. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.