NHTSA Complaint #11584453 — 2019 FORD EXPLORER

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle began making abnormal noises from under the floorboards. The contact stated that the vehicle was losing forward momentum. The contact depressed the accelerator pedal and the vehicle only revved and was not gaining forward momentum. The contact stated numerous warning lights were illuminated. The contact stated that he was able to reach his destination, but was not able to exceed 30 MPH. The contact was able to drive the vehicle to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced a year prior and felt that the failure was related to the transmission. The manufacturer was not informed of the failure. The failure mileage was approximately 52,000.