NHTSA Complaint #11584317 β€” 2024 DODGE HORNET

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11584317
Vehicle 2024 DODGE HORNET
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

We Purchased the Dodge Hornet GT on 04/17/2024 drove it home and parked it. My Husband tried to drive it on 04/18/2024 and the steering failed and the dash board lit up with: Service Power steering, Drive mode unavailable, Park sense disabled, Service Engine, Auto Dim High Beams unavailable, Service forward collision Warning and ESC Hill Start Assist with warning lights/Icons on the left side of the dash board. I Phoned Suburban Chrylser, Dodge, Jeep, Ram of Troy, where the vehicle was purchased, and they picked it up and loaned me a vehicle because they said, "Do not drive it". I was informed early the next morning that it was repaired and ready for pick up which I did about 10:30 a.m. on 04/19/2024. We got in the vehicle on 04/20/2024 and upon start some of the same lights flashed across the right side of the dash board, briefly, and then disappeared. No warning lights/icons remained like before. We waited then Drove out to visit our son, about 30 minutes away. After an hour and half visit we drove home at which time the "Service Power steering" flashed on the right side of the dash board and the vehicle lost steering while traveling 70 miles an hour the the expressway. This was brief and terrifying! There were no further instances for the next 15 minutes until right at the moment that we were trying to pull into our driveway and every single issue that popped up before popped up again, with the warning lights/icons on the left side of the dash board, losing the rear camera as well. I managed to park it and spent hours searching information about this issue and there are several complaints on line regarding, it seems, this exact issue. The car IS NOT SAFE TO DRIVE! It has 117 miles on it. If they do manage to fix it I don't know if I will ever feel safe in it unless they can prove, beyond a shadow of a doubt, that I am not in danger. We waited four months and paid $12,000.00 down for a car we CAN NOT use. I have photo's of the dashboard too.

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