NHTSA Complaint #11584032 — 2006 CADILLAC CTS

The contact owns a 2006 Cadillac CTS. The contact stated when the vehicle was started with the key in the ignition, it was difficult to shift from park(P) to reverse(R). The contact stated that once she was able to reverse the vehicle onto the roadway, it was difficult to shift the vehicle into drive(D). The contact turned off and restarted the vehicle and was able to shift into drive(D). The contact stated that while driving at approximately 30 MPH, several unknown warning lights illuminated on the instrument panel. The contact pulled over and turned the vehicle off. While attempting to start the vehicle, it was difficult turning the ignition key. The contact stated that she was unable to remove the key from the ignition. The contact stated that she was only able to jiggle the key enough to turn the vehicle off. The contact called a local dealer and explained the failure. The contact advised the dealer that she had a recall letter from the manufacturer for NHTSA Campaign Number: 14V394000 (Electrical System). The dealer advised the contact that the key that was stuck in the ignition was not part of the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 173,520.