NHTSA Complaint #11584028 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle had experienced rough start-ups. Additionally, while operating the vehicle, the check engine warning light remained illuminated. The contact stated that there was white smoke coming from the exhaust pipes, and it was discovered that the coolant reservoir was empty. The vehicle was taken to the local mechanic who diagnosed and determined that the engine had experienced coolant intrusion into the engine cylinders. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 70,000.