NHTSA Complaint #11583917 — 2015 TESLA MODEL S

The component that Tesla has stated is the part that is failing is the MCU (Media Control Unit) which was a recalled part at one point but then Tesla decided to replace only a single part of the MCU which was the eMMC (embedded MultiMedia Card). Luckily the vehicle was not driving when it completely shut down and would not start back up but I was stuck in a restaurants drive-thru for roughly 4 hours till I could get a tow truck to come tow it. The tow truck had to put the car on dollies as the vehicle would not enter tow mode nor would it enter its emergency neutral mode so the vehicle could be moved. The windows would not go up or down and luckily the trunk was able to open because if not then I would have been stuck outside my vehicle as the door handles did not come out after I got out of it and closed the door behind me. Please read the messages from the tech as you will see that they tried to act as if they did not know what was going on with my vehicle but then i asked something else and they stated exactly what the issue was but supposedly could not confirm it was that unless they charged me a diagnosis fee and "got hands on" which I'm sure that info of what was wrong with my vehicle was nothing they needed to get their hands on. There were no warning lamps or messages UNTIL the vehicle shut off on me in the drive-thru and then the warnings started to populate staying that the vehicle was off, vehicle could not detect brake being pressed, and that the vehicle was not detecting the key. The repair estimate is no longer available in my app for some reason, probably because I did not repair the vehicle as they were wanting me to upgrade to the new MCU that is in the current vehicles and it would have been roughly $2,400.00. Just today, the vehicle would not start, would not move my seat or anything to its memorized position when I got in the vehicle and the screen was frozen, just as it did when the original recall happened of the MCU/eMMC, photo/videoattached.