NHTSA Complaint #11583906 — 2023 MAZDA CX-5

TIRES issue reported to NHTSA

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Complaint Details

ODI Number 11583906
Vehicle 2023 MAZDA CX-5
Component TIRES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I purchased a brand new 2023 Mazda Cx-5 on December 2022 from Daytona Mazda. The car has been great up until 34,310 miles when I noticed vibration in the steering wheel. I take the car to Sport Mazda North in Longwood Fl. They checked the brakes and rotors and tires. My brakes and rotors are fine. They stated my tires have cupping. They suggested a wheel balance to slow down the cupping process and they suggested and alignment as well. But that I would need to replace the tires if I wanted that cupping to be gone. I buy new tires and have them installed by Pep Boys because I was tired it the vibration. I have them check the alignment while I was there and the alignment came out great with all the numbers in the green. The tires still had 7/32nd left on the tires so that’s about 70% of tread left. The dealership downer warranty the tires and Yokohama won’t warranty them. They stated i needed to send the tires back. I let the rep know that ok so you wanted me to risk my safety to send those tires back to you to examine them. I let the rep know that I don’t have those tires as I had new tires put on on [XXX]. I am trying to get compensated for the new tires I had to buy because of a premature issue with the OEM tires. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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