NHTSA Complaint #11583793 — 2023 FORD EXPLORER

The contact owns a 2023 Ford Explorer. The contact stated while driving 45 MPH, the transmission slipped and unexpectedly downshifted to first gear, causing the vehicle to jerk. The contact pulled to the side of the road and parked the vehicle. The contact revved the engine, shifted the transmission to drive(D), and drove to the destination. Additionally, on a separate occasion, the vehicle lost motive power while driving. A bystander helped the contact by pushing the vehicle to the side of the road. The vehicle was able to be restarted. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred and later the vehicle failed to restart. The vehicle was towed to the dealer, but no diagnostic trouble codes were retrieved. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The contact was informed that assistance would be provided with the release and substitution of the collateral agreement. The failure mileage was approximately 1,200.