NHTSA Complaint #11583735 — 2023 CHEVROLET BOLT EV UNKNOWN OR OTHER

Complaint Details

ODI Number	11583735
Vehicle	2023 CHEVROLET BOLT EV
Component	UNKNOWN OR OTHER
Date of Incident	January 29, 2024
Date Filed	April 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I had service on my vehicle and was told by Chevrolet Service Center that vehicle could not be released for safety reasons because my vehicle could not accept download installed in vehicle. After three weeks of certified Service Center and GM TACS engineers and techs communicating back and forth, I was told the originator of download offered the download does not work for Chevrolet Bolts EV. Questions remain: 1. What was in the download? Was it limited to 2023 Chevrolet Bolt EV's or other years, models of Bolt EV's as well?? I have invoice to attach

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