NHTSA Complaint #11583734 — 2024 FORD EDGE

The driver's side view mirror glass has been distorted/warped since I bought the vehicle new. It jeopardizes my safety every time I drive the vehicle as I feel like I need extra time to focus when looking at my mirror because of the distortion. I have taken my vehicle to 2 different Ford dealerships, 1 said that they didn't see an issue and the other one verbally said that they could see some distortion but it did not justify them to do a replacement but that glass degrades over time and to just ask them to check the mirror next time when I get an oil change so that they can test to see if it's bad enough to justify a replacement. They would not give me that statement in writing. Also, as I write this I have a friend whose from out of State visiting me and they rented a car (same exact car, a 2024 Ford Edge) and I looked at the driver's side mirror on that one and the glass was perfect... So I now know for a fact my vehicle has defective glass and Ford doesn't want to do anything about it, instead my family and my safety is jeopardized each and every time I drive the vehicle due to a blurry driver's side mirror. I wish I could get a good picture of it but the distortion doesn't show up on my camera, but it is indeed there. It's hard to explain but when I look at it, it's as if I'm wearing out of focus glasses and as I mentioned earlier, I don't feel that's safe.