NHTSA Complaint #11583662 — 2017 LINCOLN MKZ

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11583662
Vehicle	2017 LINCOLN MKZ
Component	ENGINE
Date of Incident	April 17, 2024
Date Filed	April 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

In February of 2024, my check engine light came on. I took it to a dealership who informed that it was a spark plug issue and that they had replaced it. The check engine light came on again fairly soon after, and before I could get it back to the dealership the car died. I had it towed there and was told that the battery needed to be replaced. The day after I got my car back, the light came back on again. After taking it back to the dealership, it was determined to be an engine issue, with coolant leaking everywhere (which is what ruined the spark plug and battery.) The estimate to fix this issue is $6,550.00. My Lincoln MKZ has approximately 60,000 miles and one owner who took care of the maintenance religiously - this should not be happening.

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