NHTSA Complaint #11583344 — 2019 RAM PROMASTER

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while her husband was driving at approximately 40 MPH, the vehicle was shaking and making an abnormally loud grinding noise. The contact’s husband stated that the ABS and ESC warning lights were illuminated. The contact's husband pulled over, turned the vehicle off, and had it towed to a dealer. The local dealer diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that prior to the failure the vehicle was not able to shift into reverse(R) for more than a year. The contact stated that the day the vehicle was picked up from the dealer, on the trip back to the residence the transmission began to make loud abnormal grinding noises, and the vehicle was shaking and jolting into the next gear. The contact stated that her husband had the vehicle towed to an independent mechanic. The independent mechanic diagnosed the vehicle and performed repairs on the transmission which allowed the vehicle to move forward. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.