NHTSA Complaint #11583004 — 2020 FORD ECOSPORT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11583004
Vehicle	2020 FORD ECOSPORT
Component	ENGINE
Date of Incident	March 30, 2024
Date Filed	April 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

on 3/30/2024 I received a message on my dashboard that "oil pressure failure" was detected. Soon after I lost power from 30mgh to 10mph. When I parked, my engine was sounding like it was knocking and then metal against metal sound. I had my car towed to the Ford dealership that I bought it from and have had it maintained there as well. I was told that the oil pump failed causing catastrophic injury to my engine requiring a new engine. My extended warranty says that there is an advanced recall on the part that failed on my 2020 Ford Ecosport, with 65,000 miles, so they will not pay for my engine to be replaced. Ford Motor has not agreed that it is there fault my engine suffered due to the failed oil pump. So, I have no car, no loaner and no fix other than paying out of pocket nearly 10,000 to replace my engine that Ford Motor may or may not reimburse for.

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