NHTSA Complaint #11582995 — 2017 TOYOTA RAV4

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11582995
Vehicle 2017 TOYOTA RAV4
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I PURCHASED THIS VEHICLE USED IN JULY OF 2023. THERE HAD BEEN A PERSISTANT CLUNKING NOISE IN THE REAR WHEN THE ROAD IS BUMPY ALONG WITH SOME STABILTY OR SWAYING FEELING. I HAD IT INSPECTED BY INDEPENDANT MECHANICAL SHOPS. I WAS ADVISED TO REPLACE THE SHOCK ABSORBERS AND THE STABILIZER LINKS WHICH I DID. THE RT REAR SHOCK ABOSBORBER WAS BAD. MARCH OF 2024 I TOOK A ROAD TRIP TO FLORIDA. FIRST LONG TRIP SINCE REPLACING THE PARTS. ON THE DRIVE DOWN I WAS BY MYSELF AND FELT AS THOUGH THE REAR OF THE VEHICLE WAS SWAYING BACK AND FORTH A LOT WORSE THAN BEFORE CHANGING THE PARTS LISTED ABOVE. I THOUGHT MAYBE IT WAS THE CONDITION OF THE ROADS. ON THE WAY HOME MY SON WAS FOLLOWING ME IN HIS VEHCLE. HE HAD TOLD ME THAT WHEN THE "SWAYING" FEELING IS HAPPENING THE REAR OF THE VEHICLE IS MOVING SEPARATE TO THE FRONT. THE CLUNKING SOUND IS STILL THERE AND THAT STABILITY ISSUE SEEMS TO HAVE WORSEN SINCE CHANGING THE SUSPENSION PARTS PREVIOUSLY LISTED. THERE WAS A POINT IN DRIVING HOME IN THE RAIN WHERE I DEFINITELY FELT THE ABITLITY TO CONTROL THE VEHICLE WAS DIFFICULT AND DANGEROUS. I WILL BE TAKING THE VEHICLE TO BE INSPECTED FURTHER. I'VE READ INFORMATION ON A TOYOTA FORUM THAT THERE ARE OTHER OWNERS EXPERIENCING THIS ISSUE. I DO HAVE VIDIO AND YOU CAN SEE MY BODY ROCKING BACK AND FORTH IN THE DRIVER SEAT WHILE IT'S HAPPENING AND THE HOOD SWAYING BUT AM UNABLE TO UPLOAD IT.

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