NHTSA Complaint #11582693 — 2015 KIA SOUL

On April 11, 2024, customer's check engine light came on on his 2015 Kia Soul. It was clear, dry, and fair temperature day. Owner was returning home from a routine trip from work on an outer road to a highway. The next day the vehicle was taken to Firestone Auto Service which ran a diagnostic report and found that the catalytic convertor was the issue (SEE FIRESTONE UPLOAD). Firestone recommended vehicle be taken back to original dealer to address the issue since there was a recall. Records show that the dealership addressed the February 2019 catalytic recall on 5/2/2019 (SEE KIA DOC UPLOAD). KIA Customer Service told owner that KIA is not liable to address the catalytic converter problem under warranty (free) because they had already closed out the recall on this particular vehicle on 5/2/2019. CUSTOMER COMPLAINT: Kia should be liable to fix the catalytic converter problem at no charge to the owner because the recall service done has failed to prevent the overheating of the catalytic converter. The KIA Soul had only 75,822 miles on it when this issue was discovered.