NHTSA Complaint #11582473 — 2018 FORD FUSION

When driving our 2018 Ford Fusion on vacation my wife and I were 10 hours away from home when the motor began to fail. The check engine came in and began flashing, while driving at 75 mph on [XXX] near Tifton Georgia our engine lost all power and the car began smoking profusely. The car developed a very serious misfire and was struggling to stay running. My wife was driving and had to cross 4 lanes of traffic in a vehicle lacking power and profusely smoking from under the hood reducing visibility. Two service centers have now diagnosed the car with a bad head gasket and block and informed us that the engine will need to be replaced. Ford has now informed us that our vehicle qualified for the [XXX] customer satisfaction campaign but we were never notified and now they are refusing to cover the engine due to us being 10,000 miles over their qualifications. The vehicle had issues previously with engine oil level raising as driving. When questioning the dealership they told us it was normal and there was no coolant or fuel in the oil. We have now found records that the dealership reprogrammed the power train control module according to their [XXX] campaign and cleared codes related to these coolant intrusion issues. This issue was caught and we were blatantly lied to about the coolant going into our oil. Because of this and Ford’s failure to notify us my wife and I were put into a dangerous situation traveling at a high rate of speed in a vehicle that lost majority of its power suddenly with no warning. We then put ourselves and other motorists around us at risk by having to cross 4 lanes of traffic in a cloud of white smoke in order to get ourselves to a safe place to stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)