NHTSA Complaint #11581575 — 2018 TOYOTA CAMRY

Water Pump, Toyota Camry 2018 LE, 2.5. In the last maintenance carried out at Courtesy Toyota, Brandon, I informed the Dealer that the Check Engine Light was on, I told them that I had visited 3 different places on the same day to detect the fault and it told me that the problem was the code P26CB, Water Pump. They told me that they had to diagnose the car one more time and that the cost was $200.00 (this is a scam when the problem was already detected). Additionally, I understood that the water pump of my vehicle model had a recall, because it came out with a factory defect and a new car is practically not one for the water pump to be broken in such a short time. The Dealer did not want to solve this problem in the warranty of this claim, who informed me that I had to pay $1400.00 for this repair ($500 for the part and 900 Labor) (another bigger scam) so I had to buy the part from Toyota OnLine to solve it. It is unfair that in such a short time a part of the vehicle is damaged due to a manufacturing problem and the Dealers (who we all know that their main objective is to obtain profits rather than solutions for their clients) abuse and do not assume the brand's responsibility to solve problems and projecting a negative image towards them. The warning lights were on the vehicle's dashboard indicating to stop and visit the Dealer, but no solution was possible on their part. Many people have complained about this damaged part of the vehicle in these models due to the electric water pump that does not have the required duration.