NHTSA Complaint #11581490 — 2017 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11581490
Vehicle 2017 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

My husband was driving the car on I95 yesterday, no lights on on the dashboard. Suddenly, the engine stalled and he had to pull out before it completely stopped. He could not get the car to start again. The only light on at that moment was a light indicating the key was not inside the car. He went home with a friend to get the other key, but it didn't started as well. The car spent the night at a shoulder on I95. This morning, he called an independent service center and after checking the car, they said the engine stalled because it run out of oil. There was no apparent leak and no lights indicating a problem with the engine oil. It was changed 2,000 miles ago only. The mechanic also mentioned that Hyundai had similar problems with other cars and that we should call them for that. Since there is no recall for the car, they wouldn't help at the dealer, unless we scheduled a service, which is available for April 21 only.

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