NHTSA Complaint #11581161 — 2015 HYUNDAI TUCSON

While driving our 2015 Hyundai Tucson on [XXX] outside of Sanford, Florida, [XXX], at 70mph, the car unexplainably lost all power and my husband had to veer into the right lane while avoiding traffic at high speeds, and pull onto the shoulder until the the car came to rest. This affected his safety, the cars in the right lane, the cars behind him, and his safety on the shoulder. When he tried to restart it, the engine light came on and he immediately drove home. The following day, we took it to our regular mechanic. After inspecting the vehicle, he told us our engine was completely “shot”. We called the Hyundai dealership in Daytona Beach, Florida. The engine light was on, so we paid to have it towed. The dealership called a couple of days later and after INSPECTION, stated the engine was seized, but it was under warranty. Later, we received a call saying it wasn’t under warranty because a KDSD “RECALL” was never completed. We had no idea what he was referring to, as we never received a RECALL notice regarding the KDSD. THERE WAS NEVER A RECALL ON A KSDS SYSTEM. ONLY A SERVICE CAMPAIGN THAT WE WERE NOT INFORMED OF. Therefore, the engine was a total loss and would not be replaced. THERE WAS NEVER A PRIOR INDICATION FROM ANY WARNING LIGHTS OR SYMPTOMS. Upon investigation, I learned that Hyundai was aware of this problem in 2018. Our vehicle was in for regular service on [XXX]. After reading many of the TSB Memos, Their Service Campaign began on [XXX]. We never received notice regarding this campaign. Nonetheless, as our car was in for service IN SEPTEMBER OF 2018, they should have made us aware, and performed the software update then and there. The software only warns the driver that there may be a problem. This update doesn’t improve THE ENGINE which is defective. It is abhorrent to me that they are still putting lives at risk. HYUNDAI NEEDS TO RECALL THIS ENGINE BEFORE SOMEONE GETS KILLED OR IS SERIOUSLY INJURED. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55