NHTSA Complaint #11581124 — 2023 HYUNDAI PALISADE

I have lost all confidence in this vehicle and my family, and I are scared to drive in (especially my 5 year old daughter). The mechanical failures that were experienced during these events were intense and life risking. During the first incident the vehicle brakes engaged while driving and caused the vehicle to stall in the middle of an intersection while turning left to enter highway, numerous vehicles were traveling in opposite direction and could have resulted in head on collision. No systems worked during this event, neither the horn nor the headlights worked to signal other vehicles of problem. Had to slam on the gas, which led to violent vehicle take off, that jolted my daughter around in her car seat and narrowly avoided collision with other vehicles. That was on [XXX], and similar events happened on [XXX] and [XXX]. Video and pictures of event were taken as they occurred on [XXX] event. Claim (Case#: XXX) was opened with Hyundai Consumer Affairs on [XXX]. All videos and pictures were shared on multiple occasions with Hyundai Team. Hyundai refused to repurchase the vehicle under Lemon Law provisions and cited that the issue didn’t start until the [XXX] event, which exceeds the 12-month statute. However, the issues started in Aug of 2023 and the dealer service records clearly document this. Hyundai insists that since they could not replicate the issue it didn’t start until Feb 1, when they were able to replicate. I don’t agree with this view and should not be penalized because of Hyundai’s technical limitations. Furthermore, they were perfectly fine with using my family as Guinee Pigs as they instructed me to continue driving the car and bring it when it happened again. Completely dismissing the gravity and potential consequences of the events, as described above, that took place on [XXX]. This vehicle has proven to have major malfunctions and should be removed from circulation immediately. Hyundai claims the issues have INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55