NHTSA Complaint #11581114 — 2019 HONDA ODYSSEY

Prior to this recall, we had noticed an acceleration issue with the car. One day, during our travels, we encountered a severe stall, which could have been a dangerous event. Just as we were grappling with this situation, news of a recall reached us, but unfortunately, the fuel pump required for the fix was unavailable. It was only when the HondaLink app suggested that the dealer could replace the fuel pump that we found a glimmer of hope. Immediately, I secured a reservation for March 15th, 2024. However, upon reaching the dealership, we were informed that the required part was not in stock. Frustrated, I lodged a complaint with Honda, outlining our predicament. Today, on April 4th, 2024, I received a response from them, stating that they would address the issue once the part became available. However, this leaves me in a precarious position. Who will be held accountable if an accident were to occur due to this fault? Neither Honda nor the dealer seems willing to shoulder responsibility. Certainly: In their response, Honda has essentially washed their hands of the matter, stating that it is up to me to pursue further action. They suggested that I could either escalate the issue with the NHTSA or explore legal avenues. Despite this, they have chosen to close my query, leaving me feeling abandoned and unsupported in this ordeal. Feeling increasingly uneasy about driving a car with a known faulty component, I am left with no choice but to consider reporting this matter to the NHTSA for serious intervention. I implore Honda to take decisive action, whether it involves replacing the vehicle or compensating for the trauma we've endured during this time. Each time I get behind the wheel of this car, I am acutely aware of the risk posed by the defective fuel pump. It is imperative that this issue is addressed promptly and responsibly.