NHTSA Complaint #11581057 — 2017 HONDA ACCORD

On [XXX] the car was being drive from North Carolina to Ohio. The brakes failed in Fort Chiswell, VA, at 5:00 pm on [XXX]. Using the brake pedal did not slow the car, had to put gear selector in B, that slowed the car but did not bring it to a stop. Had to use the emergency brakes to come to a complete stop. This malfunction could cause a crash or could cause injury or death. The brakes failed a second time the tollbooth between Princeton, WV, and Beckley, WV. On [XXX] the car was towed to the Honda dealership in Beckley WV. The dealership worked on the brakes and claimed to have fixed the problem. On [XXX], after one hour of driving, now in Charleston, WV, the brakes failed a third time. The car was turned off and then back on and driven and the brakes failed a fourth time. The car was towed to the Honda dealership in Charleston WV. The dealership was told that the problem occurs after driving the car for an hour or so. The dealership was not willing to drive the car that long to replicate the problem. There is a Honda Service Bulletin [XXX] that pertains to a similar brake problem on this vehicle. The dealership did not appear to be aware of the service bulletin. When the braked failed, the following warning indicators were displayed on the dashboard: Vehicle Stability Assist (VSA) problem Hill Start Assist problem Collision Mitigation System Problem Road Departure Mitigation System Problem Adaptive Cruise Control Problem Brake System Problem INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)