NHTSA Complaint #11580864 — 2019 KIA OPTIMA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11580864
Vehicle	2019 KIA OPTIMA
Component	UNKNOWN OR OTHER
Date of Incident	April 1, 2020
Date Filed	April 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I own a 2019 Kia Optima whose paint is peeling off rapidly. The paint began peeling in a tiny spot that I thought was a chip from a rock but has now grown to several spots peeling all over. I first noticed this in 2020 I visited my dealer on January 2024 to no avail. Not only was their technician rude, but he also said the paint was not covered under KIA’s bumper to bumper warranty. I have bought the extended bumper to bumper warranty at the dealer. I’ve owned several cars in my life and have never had this problem with any of them. I currently own a 2003 Toyota whose paint is in much better condition than my 2019 Kia. I believe this is a factory defect with this paint color and would like you to further investigate and help to restore my KIA so that the peeling stops. I’m attaching several photos for your review. The color is Snow White Pearl.

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