NHTSA Complaint #11580520 β€” 2016 HYUNDAI ELANTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11580520
Vehicle 2016 HYUNDAI ELANTRA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

Bought the car a yr ago and transmission started slipping and stalling sometimes even engine shutting off while driving at higher speeds unable to steer and when pulling into traffic is on interstate almost got hit because I could not speed up it's also using double the fuel while driving longer distances I tried to use my warranty 2x before my warranty was up but both neither time did Hyundai in Owensboro check what I booked the appt for. First one was booked to check transmission and power issue then called the day before and added oil change. When I arrived the tech retyped my order and changed the oil. Brought my keys I asked about the power/transmission issues and was told they didn't know to check that but at that point there was no time and had to reschedule... So I did. Waited almost 2 months booked appt for transmission / power issue and also check the fuel usage. Finish the service call quoting me over $1300 to fix the fuel issue because no one could find my warranty eventhough I had my original paperwork showing who warranty was with and also the acct number for the warranty. When I asked about transmission or power issue I was told there was no one to check that and I had to rebook but this time it was going to be 8 weeks and by then my warranty had expired. I feel like Hyundai did this on purpose because they are in cahoots with the lot I bought the car from. Now my car is getting worse and worse and scared to even drive the car im overpaying for. This was my first Hyundai and more than likely will forever be my last because the car I got was a lemon it seems, the customer service was worthless and the service even worse. I'm reporting to BBB and everywhere I can.

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