NHTSA Complaint #11580273 — 2023 HONDA CIVIC

There is a recall on other similar vehicles but my VIN isn’t showing as one with a recall. However, I am also experiencing “sticking” while steering. Brought the car to the dealership and received conflicting information. We were told that the tech was able to replicate the issue we stated when he test drove the car. Dealer ordered the part, which appears to be just a bolt that they stated was back ordered for 3 weeks. This was the second time we brought the car. The first time, they supposedly just took a photo of the part number to see if it was part of the recall or not and never inspected the vehicle thoroughly. We are concerned that the dealership is not doing their due diligence to ensure our safety. AJ, the service rep from Honda West said he can’t really confirm whether it’s safe to drive the car or not when I asked him what we should do until the part arrives. Then when I asked about a possible rental car because I feel unsafe driving the vehicle, he said that Honda doesn’t consider this a safety issue so they can’t provide us with a loaner or rental car, but continued to ask us if we wanted to leave the car (for 3 weeks). We are concerned that not all vehicle part numbers related to the EOS issue have been identified to be included in the recall. Hoping for some assistance.