NHTSA Complaint #11580189 — 2022 KIA SORENTO

Without warning or indication, my windshield wipers stopped working in a heavy night rainstorm causing me to not be able to see anything. The dealership told me to bring my car in the next morning, while it was still raining, and they said they don’t know what caused it but stated that I need a replacement windshield wiper motor. They ‘escalated’ the issue due to the safety concern involved with lack of functional windshield wipers. As of today, 3/29, Kia continues to tell me there is no ETA of the windshield wiper motor. The wipers are stuck in reverse and only work occasionally… but in reverse. Most times they do not work. I have been in constant communication with the dealership and Kia customer care and no one is able to help or offer a loaner car, but everyone I speak to confirms that this is in fact a safety issue and continues to tell me the case is being escalated. How high does it need to be escalated before a part is received and the issue is fixed? I do not feel safe driving in this condition as it has been raining a lot and no one seems to care about my safety. I don’t want to get into an accident due to limited or completely obstructed visibility. It is now spring and spring in NY means alot of rain, and since 3/6 it has rained more days than not. Today, kia customer care sent me an email saying that the part was ordered on [XXX], but it should have been ordered on [XXX] which was the date I went to the dealership where they confirmed my windshield wiper motor needs to be replaced. I am getting the run around from Kia and associated dealerships and want to feel safe. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)