NHTSA Complaint #11580140 — 2019 FORD EDGE

The contact owns a 2019 Ford Edge. The contact stated that the heater was no longer operable. Additionally, the contact stated that the vehicle experienced excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinders. The mechanic determined that the failure was related to an unknown Ford TSB, and the engine might need to be replaced. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall and the vehicle was out of warranty. The failure mileage was approximately 66,000.