NHTSA Complaint #11579089 — 2017 FORD F-250

I took my truck into the dealership Ford of Upland for recalls on [XXX] (136923 miles) outstanding field service actions [XXX], [XXX] , [XXX] , 21M05, [XXX] . I called to make an appointment and confirm if parts are needed for these recalls that they had them and nothing was on backorder. Cabral Lillian let me know they had everything the truck would be done in 1.5 days at most. About 2hours before they closed on day 2 i called to see when i could pickup. She told me they just started the [XXX] and it would be ready in one hour. When i went to pick up I was informed that was the only recall that they did. I asked why she said they did not have the other parts, i explained to her when i made the appointment she they had everything. She just said they would call me when they have the parts. I called a handful of times to check status of the parts , kept saying they dont have them. Finally i emailed Lillian [XXX] and [XXX] no reply. I went ahead and emailed all the main people in the service department [XXX] Steven Isip service director said he would look into this. All that happened was he had Lillian call me and said they had the camera [XXX] ) and i could make an appointment it would take 2 day to complete. My husband called citrus Ford to see if they could do the recalls. They set the appointment [XXX] ( 147665 miles) had it done same day. I didn't look over all the paperwork and didn't see that the other recalls were not addressed. Until [XXX] the tailgate opened on its own . That's when i looked at the paperwork from citrus ford, saw that the only recall was done camera. I did, and call Ford customer service and explained what happened, they saw my truck service records gave in a case#. [XXX] all the exterior started flashing, horn, tailgate started going crazy. Dropped the truck off [XXX] 6:30am 154,000 miles. Ford is now saying diagnostics needs to be done, due to the recall was only good up 150000 mi INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6