NHTSA Complaint #11579053 — 2020 TOYOTA RAV4

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11579053
Vehicle	2020 TOYOTA RAV4
Component	STEERING
Date of Incident	March 22, 2024
Date Filed	March 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Electronic power steering failure. Upon starting the car, the steering wheel has no power steering. The steering wheel can still be turned but requires a lot of force. There were no warning lights or messages on the dashboard or infotainment system before or after the issue. Toyota has issued recalls for this issue but informed me that my car is not covered under the recall, despite having the exact same issue on the exact same model described in the recall. (NTSHA ID: 20V373000, Toyota ID: 20TB11 / 20TA11) This is dangerous as it could have failed while driving, leading to an accident.

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