NHTSA Complaint #11673543 — 2020 TOYOTA RAV4

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11673543
Vehicle 2020 TOYOTA RAV4
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I was driving the car with no issues on [XXX]- made two 30-minute trips with no issues the same day. During a 15-minute drive, the car was fine until I was at an intersection 12 minutes into the drive [XXX] and [XXX] ). I was stopped at the intersection for maybe a minute, and when the traffic light turned green, I released my brake and went to accelerate when I got the following display message: "Engine Stopped Steering Power Low." The engine turned off, and I couldn't get the car to budge in drive or reverse. When I tried pressing on the gas pedal, it wouldn't budge and felt very stiff. I'm thankful this happened at a smaller intersection on a Sunday evening because my car wouldn't start back up and was stuck in the dead center of this intersection. Cars going East and South all had to drive around me. This put my safety at risk because I had to hop out of my car and redirect people around it until a kind passerby pulled over to help push my car to the right-side turning lane. I was standing in the middle of an intersection on a road with a 35-40 mph speed limit. After pushing the car to the curb and calling a few towing places (maybe 20 minutes later), I tried starting the car again, and it started with no issues whatsoever. I drove it the rest of the way back (for 3 minutes) with no problems, and I made another three 20-25 minute drives on it today. Nothing sounds wrong with the car; it's running with no issues. I would take my car to the dealership for a diagnostic, but I can't afford to right now. I will put my battery on a tender and use a multimeter to check the voltage within the next few days. Regular maintenance has been kept, and the car has never had this happen prior. I've never received the "Engine Stopped Steering Power Low" message prior to this incident. The car is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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