NHTSA Complaint #11578991 ā 2021 CHEVROLET SILVERADO 1500
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11578991 |
| Vehicle | 2021 CHEVROLET SILVERADO 1500 |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
I purchased a used 2021 Chevrolet Silverado from a dealership 5 months ago. Almost immediately after purchasing the truck, I would hear and feel an intermittent pop that originated from near the floor of the front passenger side. The sound became more frequent and would happen mostly when making sharp turns but also when making softer turns. I took it to the dealership to investigate. They had it for a week and supposedly examined the entire vehicle. They were able to replicate the pop sound when driving it but were unable to diagnose the problem. They claimed that sometimes trucks just make noise and assured me that the vehicle was safe to drive. I asked how they knew it was safe if they didn't know what the problem was and how was I to know that whatever is causing the sound isn't causing internal damage. The service manager again assured me that the certified mechanics looked at every detail of the vehicle and found nothing to be concerned about and sent me on my way. After taking the truck home, I continued normal use of the truck, taking it on 3 long distance trips on the highway. The sound continued as it had before, occurring intermittently when turning. 2 days ago, I was backing out of my driveway. I heard a very loud pop and got out of the vehicle to find that the front passenger wheel had completely broken at the ball joint of the control arm and was lying nearly flat on the ground, held suspended by the brake line and CV boot and other attached components. The truck was towed to the dealership, where it currently is. The service manager told me that the mechanics did everything that they were supposed to have done and that unfortunately this is a mechanical part that can fail and that he has seen this issue in 7-8 other vehicles like mine. If this is a common problem, there should have been a red flag when presented with this issue. If this would have occurred on the highway at a high rate of speed, my family and I could have been killed.
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