NHTSA Complaint #11578970 — 2013 FORD FUSION

The contact owns a 2013 Ford Fusion. The contact stated that upon entering the vehicle, she observed that the driver's side door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), and the VIN was included, but parts had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 122,000.