NHTSA Complaint #11578751 — 2017 RAM 2500

The contact owns a 2017 Ram 2500. The contact stated that the Service Electronic Braking System warning message had appeared on the instrument panel. As a result, both the remote electrical start and the cruise control features failed to operate as needed. The dealer acknowledged the failure but informed the contact that the part needed to repair the failure was unavailable. Once the part became available, the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover for part of the repair; however, once the part became available, the manufacturer no longer offered any financial assistance. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.