NHTSA Complaint #11578485 — 2017 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11578485
Vehicle 2017 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I have a 2017 Hyundai Sonata sport . I make payments on this vehicle. I have only had this vehicle since [XXX] it just hit 100,000 miles. I was on my way to work and the check engine light came on.. I heard a ticking and knocking sound. Then the car shut off. A few mechanics have looked at the car.. I was told about the defects from shaving not being properly cleaned out.. This has never happened before and this is my only transportation. It’s currently at the Hyundai dealership here in Fredericksburg Virginia. But they of course are telling me it will take up 4 to 6 weeks before even doing an engine inspection on the vehicle and they can’t provide me with a rental. It’s obvious that this is an engine malfunction. I would like to be treated fair in this situation and simply have the engine replaced along with any other vehicle updates or at least another vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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