NHTSA Complaint #11578466 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while his daughter was pulling out of the parking lot at an undisclosed speed, the check engine warning light and the low oil pressure warning light were illuminated. The contact's daughter pulled back into the parking lot. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt tensioner arm failure had caused the engine to fail. The dealer determined that the engine needed to be replaced and charged a repair fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 75,000. VIN tool confirms parts not available.