NHTSA Complaint #11578380 — 2024 BMW I7

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11578380
Vehicle 2024 BMW I7
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Last week while driving, one of the front corners level suddenly went down in the middle of the road. Car was towed to the dealership. After it was inspected by BMW dealership I was informed that there is a suspension damage and one tire rim damage " due to impact" and either the car hit something or had pothole incident. I did not run or hit any object and did not drive over major potholes. So the estimate for repair of the right front air spring strut, graphed alignment and right front rim replacement was for 8200$. The car is 3 months old and top tier BMW 7 series. I used to drive 540 just before I got this new 7 series, and i had it for almost 5 years , had been through different potholes, different quality roads, had multiple issues with run flat tires but never had an issue with the suspension. Should I question the quality of the car and parts being used?

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