NHTSA Complaint #11578226 — 2015 RAM 2500

The contact owns a 2015 Ram 2500. The contact stated while driving at an undisclosed speed, the vehicle suddenly lost significant motive power, after which the contact became aware that the vehicle had downshifted independently, prompting him to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission solenoid pack. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Notification: U30. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 122,000.