NHTSA Complaint #11685996 — 2015 RAM 2500

The contact owns a 2015 Ram 2500. The contact stated that the vehicle was initially repaired under NHTSA Campaign Number: 19V021000 (Steering) at a local dealer; however, after the recall repair was performed, the vehicle was unable to receive a front alignment. The contact requested that the welds be removed to perform the alignment; however, several dealers and independent mechanics refused to remove the welds. The dealer had spoken with the manufacturer, but neither had offered any assistance. The Mopar manufacturer was also notified of the failure, and the contact was given a case number. The vehicle remained in the possession of the dealer. The failure mileage was approximately 106,000. The VIN was not available.